Tag: SFDC

Introduction to Amazon Connect at Scale for Financial Services

Posted November 3, 2020

In this post, we’ll illustrate the business benefits that a financial services organization can achieve by creating a connected call center experience leveraging Amazon Connect and Salesforce Service Cloud. To accomplish this we’ll walk you through the setup of key components of the solution including Salesforce Service Cloud Computer Telephony Integration (CTI), Amazon Connect, Amazon Lex bots, and AWS Lambda to interface data from Connect to Salesforce.
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