In this post, we’ll illustrate the business benefits that a financial services organization can achieve by creating a connected call center experience leveraging Amazon Connect and Salesforce Service Cloud. To accomplish this we’ll walk you through the setup of key components of the solution including Salesforce Service Cloud Computer Telephony Integration (CTI), Amazon Connect, Amazon Lex bots, and AWS Lambda to interface data from Connect to Salesforce.
Learn how to automate account creation and guardrail deployment using AWS Control Tower. This article allows financial services companies the ability to create environments that can assist in regulatory compliance for different Business Units and applications. Control Tower, along with the other AWS Services, can enable an enterprise to provide security and compliance controls over a vast AWS environment. This will lead to reduced risk and improved efficiency in providing infrastructure across an organization.
For financial services organizations looking to move their applications into AWS, not knowing the true resiliency of those applications, and the infrastructure behind them presents a great risk. Most businesses try to adhere to industry best practices in regards to architecting their AWS environments in a way that is highly available, scalable, and fault-tolerant but there is no avoiding the inevitable failures and disruptions in those environments now and then. With hosting business-critical applications on AWS, businesses need to have a reliable testing strategy framework in place that regularly tests the resiliency of their AWS infrastructure.
For financial services organizations, there are many unique security, regulatory, and compliance obligations institutions face on a daily basis. This is especially relevant when it comes to their VPN strategy.
Vertical Relevance Achieves Advanced Consulting Partner Status in the AWS Partner Network
51 JFK Parkway 1st Fl West Short Hills, NJ 07078
15 West 38th Street 9th Fl New York, NY 10018