SRE & Resiliency

Delivering Business Outcomes through Operational Excellence in AWS

Improving Operational Excellence for our customers by applying the principles of DevOps, integrated with Security, and deep collaboration with Application Modernization to reduce risk to the business by decreasing the complexity of managing a Cloud environment while maintaining the highest levels of availability. Financial Service Firms have some of the most rigorous requirements regarding compliance and reliability, they deal with critical data high volume/low latency workloads, and demanding downtime requirements. SRE addresses these challenges by implementing a series of synergistic frameworks – The SRE Maturity Model. 

Our Approach: The SRE Maturity Model

SRE maturity comes in stages that build on one another to fully optimize the proper business outcomes. It touches the other areas of cloud management including DevOps, SecOps, and Application Modernization. Below shows the stages to fully adopting Vertical Relevance’s SRE Maturity Model. While every organization we work with is unique and presents its own business challenges to solve, a commonality between most of our clients is the requirement on how to have a well-defined, repeatable process for managing and improving their operations in the Cloud. We commonly hear similar questions in the Financial Services Industry such as: 

  • How do I know my application can achieve my RTO and RPO requirements through high availability / disaster recovery?  
  • How can I guarantee the proper replication of my data the prevent impact of failure? 
  • How do I ensure the performance of my application in a cloud-based environment? E.g. Does my application perform at peak loads with a multi-region setup? 
  • Can my migrated applications handle the volume and latency demand needed for my business requirements? 
  • What insights/data do I need to record to ensure the continuity of operations for my ecosystem? 
  • How does my organization respond to failure in the cloud? 
  • How do I automate my resiliency testing? How can I include resiliency in my CI/CD pipeline? 
The SRE Maturity Model

Observability is the foundation of SRE, and needs to be built in an automated manner that supports complex enterprise environments across all environment tiers – network, infrastructure, data, application, etc. This includes observability across accounts and regions that contain dashboards, alerts, and logs. 

Performance and baseline testing is the next step in the Maturity Model, as it is required by the other frameworks. Performance covers the generation of transactional data for the system, identifying the necessary load tests, automation of load tests with the use of a load generator, and collaborating with the application and infrastructure teams to ensure the environment meets the latency, volume, and scaling requirements of the business. 

Resiliency is a framework developed to minimize the risk and impact of failure that can occur in both infrastructure and applications by testing and exercising the system to discover expected and unexpected workloads’ components behavior. This effort involves architecture reviews, identification of critical Non-Functional Requirements (RTO, RPO, etc.), implementation of the Failure Mode Effect and Analysis (FMEA) testing framework, and automated resiliency testing. 

Gameday takes the experience farther than performance and resiliency. While performance and resiliency test the infrastructure and application, Gameday tests the supporting people, processes, tools, and documentation surrounding performance and resiliency events. Gameday, when executed correctly ensures the appropriate target group 1) gets notified, 2) has the right access, 3) can find the right documentation and solution, and 4) knows when to appropriately escalate to ensure that any events that require manual intervention still meet the business requirements. 

Chaos is the last step in the Maturity Model. Once the previous pieces are implemented, the enterprise will have enough confidence in their system to enable chaos testing – unplanned events – to ensure that the system can handle actual unplanned events. These events are random in type, severity, and timing.  

Our Solutions

Solution Spotlight: Resiliency Foundation

Regular and robust resiliency testing provides assurances your cloud application can weather whatever outages may occur. The Vertical Relevance Resiliency Automation Framework can help guarantee your workload can prevail through disruptions and failures and prevent the damaging consequences of an outage.

Key Outcomes

Continuously Improving Operational Excellence
Improve the processes, technology, infrastructure, and applications to reduce the operational burden of workloads operating in the cloud.
Gain Confidence in the Production Readiness of your Applications
Certify the Business Requirements (RTO, RPO, Latency, etc.) of your applications through testing to ensure they are ready for production, eliminating go-live failures.
Remove Negative Impact by Reducing the Risk of Failure
Avoid impact to the company brand and regulatory infractions through comprehensive testing at all levels of an application.
Gain Confidence Finding Unknown Risks
Running comprehensive failure tests uncovers many unknown responses to a system that can be remediated, allowing for increased confidence in the system’s ability to deal with failure.

Thought Leadership

Automating Disaster Recovery on AWS for Financial Services

The term Disaster Recovery (DR) is enough to keep both engineers and executives up at night. Any event that can have a negative impact on your business continuity could be characterized as an adverse event.

Resiliency on AWS for Financial Services – Introduction to the Testing Framework

For financial services organizations looking to move their applications into AWS, not knowing the true resiliency of those applications, and the infrastructure behind them presents a great risk. Businesses need to have a reliable testing strategy framework in place that regularly tests the resiliency of their AWS infrastructure.

Ensure Business Continuity and Resiliency for Core Financial Services Applications

The Financial Services industry is one of the most critical and heavily regulated industries, requiring resilient applications to serve businesses and consumers across the globe. To achieve assurance about resiliency of applications and overall workflow, Vertical Relevance’s Resiliency offering conducts comprehensive architecture reviews and testing.

Drive Financial Services Innovation

Financial Services institutions want to become more agile so they can innovate and respond to changes faster to better serve customers. Without speed, institutions begin to lose momentum which is why Vertical Relevance has developed tools and resources to accelerate your digital-first journey.

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